Upgrading FAQs

Can I see a demo of DonorWorks 9?

A series of webinars will be held in June to showcase the new interface and key features of DonorWorks 9. A functional demo is scheduled for August 2012. If at all possible the best way to understand how DonorWorks 9 will benefit your organization is to participate in one of the webinars in June.

What is the conversion and installation process?

Suran Systems’ staff will convert your existing DonorWorks data for you. In late spring of 2012 we will begin scheduling data conversion to DonorWorks 9. Depending on the size of your current database this conversion my take 1-3 business days. We will work closely with your staff to minimize any interruption in workflow at your organization. Once your data has been converted we will post it to our ftp site and assist you in getting it installed onto your server or make it available on our data hosting servers. While we are converting your data you can begin to install DonorWorks 9 on your computers so once you have access to your converted data, you will be ready to enter new data and use the enhanced functionality of DonorWorks 9. DonorWorks 9 installers will be available for download through the website or, for a minimal fee, a CD can be mailed to you.

What will happen to my older version of DonorWorks?

DonorWorks 9 will be a separate installation and will not replace your current DonorWorks program. If you elect to do so, you can run the two systems parallel to each other. Once you are satisfied that the conversion of data was successful we would recommend uninstalling any older versions of DonorWorks.

Will training be available?

Once DonorWorks 9 is released, we will host a number of online group training classes free of charge. Notice will be sent to all DonorWorks users via email once the schedule of online classes is published on our website. On-site training will also be available and, if there is enough interest, we may provide some regional training events in the fall of 2012. We are planning a Users’ Conference in February 2013 that will provide in-depth training on DonorWorks 9.

Will DonorWorks 9 documentation be available?

A searchable online manual will be available from within DonorWorks 9 and our website. Short on-demand video clips on key features of DonorWorks 9 are also in the planning stage.