How can you put a value on training?

You've just made an investment in new software. You want it to do everything that we have promised it will. You want it now.

Well…that's probably not going to happen until you train at least one staff member in the use of DonorWorks.

Can it be learned on your own? Yes, if you are willing to give your employee uninterrupted time to go through the program and the tutorials in the manual and if they are very comfortable with computers. They can teach themselves to do basic functions fairly well, but they will miss many of the extras. Long time users who come to a training sit, shaking their heads saying “I didn't know it could do that!”

We strongly recommend that you take one of the training courses offered for DonorWorks.

We handle training differently from some of our competitors: all of our classes are taught by a StarSoft support specialist, not a regional representative. Our classes are hands-on, you do everything the instructor does. We hold classes at a computer lab where everyone has a computer in front of them or clients brings their laptops.

Classroom training has the added benefit of interaction with other nonprofit professionals who use DonorWorks. You get the benefit of their questions and their experience as well as what we are teaching.

Click here for the upcoming training schedule , or call us at 800/327-1476 to set up a training in your area!

Spokane, WA

Classroom training on a quarterly basis.

Regional classroom training

As clients request a training session in their area we find other area clients and a classroom and come to your area! We usually have training in Kansas City, MO and in Alameda, CA one or more times per year.

On-site training

At your site, for your employees only. We can tailor these classes to meet your needs and we are on site to provide you with some consultation for your database.

Phone training

This is limited to one hour sessions at a time and billed at an hourly rate. We recommend this as a supplement to training, when you need a refresher or want to cover a specific item. This can also be a good way to “jump-start” your use of the program immediately after purchase, but cannot replace a full training session.

Web training

This is limited to one hour sessions at a time and billed at an hourly rate. We recommend this as a supplement to training, when you need a refresher or want to cover a specific item. This can also be a good way to “jump-start” your use of the program immediately after purchase, but cannot replace a full training session.

To sign up for a class, call us to check whether the class is full, then download a training contract, sign it and fax it back to us as (859) 873-5763. Click here to download a training contract.

Beginning

Two days of hands-on instructions on structuring your database and setting up codes, entering constituents and their family members, interests, group participation, gift entry, pledges and more. The creation of letters, receipts and simple reports are also covered. Click here to see a class outline.

Combination Beginning / Intermediate

Three days of hands-on training. All of the beginning items are covered and we get into more reporting options including queries, mail merge, import/export and bulk change. Click here to see a class outline.

Intermediate

Two days of hands-on training.

This level assumes that you are familiar with the program and can perform all functions covered in beginning training. We cover gift entry, pledges and their reports. Creating letters, receipts and simple reports. Queries, mail merge, import/export, bulk change, X-athons and special events. Click here to see a class outline.

Advanced

One day of hands-on training for experienced users. This can be combined with Intermediate into a 3 day class.

This level assumes that you are familiar with the program and can perform all functions covered in beginning and Intermediate training.

We cover optimized queries, more assisted queries and SQL queries; calculated merge fields in WorksWrite letter and the ad hoc report generator. Click here to see a class outline.